Contact Terra Ross

Use the contact form or email info@terra-ross.com. Include your order number, the email address used for the purchase and a clear description of your question. If the enquiry concerns delivery or product condition, include the delivery date and relevant photographs when available.

Provide the product name or product-page link, required quantity, destination country and the specific information you need. For professional use, also describe the intended application and any product specifications or documentation required.

Include your company name, business activity, required product, quantity, destination country and expected ordering frequency. If relevant, add the preferred delivery schedule and any product or quality documentation required by your purchasing team.

Do not send a return without prior confirmation. Contact Terra Ross first and wait for written return instructions. Sending a product without authorisation may delay identification and processing of the shipment.

The Terra Ross warehouse is located at Business Zone Peristar, 3 Mebelna Street, 7200 Razgrad, Bulgaria. Do not send returns or other shipments to this address without prior confirmation and instructions.

Include the order number, delivery date, tracking number when available and a clear description of the issue. Photographs of the parcel, shipping label, packaging and product condition may also be relevant, depending on the problem.

Available product specifications, ingredient information, packaging details and relevant quality documentation can be requested from Terra Ross. The documentation available may depend on the selected product and the nature of the commercial enquiry.

No. Do not include payment-card numbers, passwords or other sensitive financial information in the contact form. Terra Ross may request non-sensitive order information, such as the order number and purchaser email address, to identify an existing order.