Fresh Truffle FAQs: Delivery, Storage & Orders | Terra Ross

Terra Ross delivers across the European Union, the United Kingdom and Switzerland. The destinations currently available for your address will be displayed during checkout. Fresh and frozen products are shipped only to destinations where the expected transit time allows them to arrive in suitable condition.

Yes. Terra Ross uses a delivery service with prepaid duties and taxes for orders sent to the United Kingdom and Switzerland. Import charges are handled in advance, so customers are not normally asked to pay additional customs duties or import taxes when the order is delivered.

Fresh and frozen truffles are normally prepared within one to two business days and sent by express courier through DHL, UPS or FedEx. After dispatch, delivery usually takes one to two business days, depending on the destination, courier schedule, weekends, public holidays and customs procedures.

Products that do not require temperature-controlled transport may be sent by economy service, with delivery normally taking up to seven business days.

Delivery times are estimates rather than guaranteed arrival dates. Check the delivery estimate shown at checkout or contact Terra Ross before ordering when delivery is required for a specific date.

For possible same-day dispatch, place your order before 11:00 Bulgarian local time, Monday to Friday. Same-day dispatch depends on product availability, payment confirmation, order preparation and the courier collection schedule.

Please contact Terra Ross before ordering when your delivery is urgent.

Fresh and frozen truffles are packed in protective insulated packaging with suitable cooling materials where required. The packaging is designed to support the product during express transit.

Fresh truffles should be refrigerated immediately after delivery, while frozen products should be placed in a freezer without delay.

A recipient or authorised person should be available to accept the parcel. Fresh and frozen truffles are perishable products and should not be left unattended or exposed to unsuitable temperatures.

Contact the courier immediately using the tracking information in your dispatch email. Ask the courier to arrange the earliest possible redelivery or collection from a local service point.

You should also inform Terra Ross, especially when the parcel contains fresh or frozen products.

Check your email and text messages for updates or instructions from the courier. Contact the courier and Terra Ross as soon as possible and provide your order number and tracking number.

Prompt action is particularly important for fresh and frozen products.

Keep fresh truffles refrigerated at approximately 2°C to 4°C. Place them in a clean, airtight container lined with dry absorbent paper.

Replace the paper every day or whenever it becomes damp. Keep the truffles dry and do not wash them before storage.

Fresh truffles are best enjoyed as soon as possible after delivery. As a general guide, they should usually be consumed within three to seven days, depending on the species, maturity and condition of the individual truffles.

White truffles are particularly delicate, while black truffle species normally retain their quality slightly longer. Always follow any product-specific storage information supplied with your order.

No. Moisture can accelerate deterioration, so fresh truffles should not be washed before storage. Remove loose soil gently with a soft brush.

Rinse them briefly under cold water only immediately before use, then dry them thoroughly with clean absorbent paper.

The correct preparation method depends on the truffle species. White truffles such as Tuber magnatum are normally shaved raw over the finished dish so that their delicate aroma is preserved.

Black winter truffles such as Tuber melanosporum can be gently heated and incorporated into sauces, eggs, pasta, meat dishes and other recipes.

Summer and Burgundy truffles are usually best added near the end of cooking or served over a warm dish. Avoid prolonged exposure to very high heat.

Yes, but home freezing will change the texture and may reduce the aroma. Clean and dry the truffles carefully, place them in an airtight freezer-safe container or bag and freeze them whole.

For best quality, use home-frozen truffles within approximately three to six months. Grate or slice them directly from frozen rather than thawing them first.

For longer and more consistent frozen storage, professionally IQF-frozen truffles are the better option.

An appertised truffle is a shelf-stable truffle preserved in a sealed jar or can through controlled heat sterilisation. This process makes the product safe for storage before opening.

Appertised truffles have a milder, more cooked aroma and texture than fresh truffles. They are suitable for sauces, fillings, pasta, risotto, meat dishes and other cooked recipes.

Follow the storage instructions on the label and refrigerate the product after opening.

Place the dried mushrooms in warm, not boiling, water and soak them for approximately 20 to 30 minutes. Larger or denser pieces may require additional time.

Drain the mushrooms before cooking. The soaking liquid can also be used in sauces, soups or risotto after it has been carefully filtered to remove any sediment.

First check the courier tracking page, your email and any text messages from the courier. If the parcel is marked as delivered, check with other members of the household, neighbours, reception staff or any authorised safe place.

If the parcel still cannot be located, contact the courier and Terra Ross immediately. Include your order number and tracking number in your message.

Contact Terra Ross as soon as possible. Include your order number and clear photographs of the products received, the shipping label, the internal packaging and the complete contents of the parcel.

Keep the products and all packaging materials until our customer service team has reviewed the case and provided further instructions.

Take clear photographs of the product, outer parcel, shipping label, internal packaging and cooling materials immediately after opening the delivery.

Contact Terra Ross promptly and include your order number, delivery date and a description of the problem.

Do not use or consume a product if you believe that it may be unsafe. Keep the product and packaging until you receive further instructions from our customer service team.

Yes. Terra Ross supplies fresh, frozen, dried and preserved truffles to restaurants, chefs, distributors, caterers and food manufacturers.

Product specifications, available quantities, quality documentation and commercial terms can be provided according to the product and order requirements.